New - 1 Hour Ago
Updated October 6, 2026.
If your real estate agent is not responding, start by checking whether a contract deadline is at risk. An unanswered question about a future showing needs a different response from an inspection decision due today.
For an urgent deadline, call the agent and their supervising broker now. Follow up in writing with the deadline, the decision you need and the messages you have already sent. Do not wait for a routine update if your purchase or sale could be affected.
1. Say exactly what answer you need and when
Use the phone number and email address your agent gave you. If a text has gone unanswered, try a call and a short email. Check for an out-of-office message or an agreed contact person.
Keep the request specific. “Please call me” does not explain whether you want a showing next week or need to respond to a repair request this afternoon. State the property, the question and the relevant deadline.
Example message: “I need to decide how to respond to the inspection on the house at [property address]. The contract deadline is [date and time]. I called at [time] and emailed at [time]. Please confirm who can review the report and response options with me before that deadline.”
The brackets are details to fill in for your own message. Check the deadline in your signed contract; do not rely on a general timeline from an article.
2. Check the communication arrangements you agreed on
For a nonurgent question, look back at your agreed contact method and update schedule. Ask when you should expect an answer, who covers the agent when unavailable and whom to call for an urgent contract issue.
A missed call does not establish that an agent is careless or dishonest. Repeated unanswered messages, unclear coverage or missed agreed updates do justify a direct conversation about how the work will be handled.
Questions to settle: “Will we use calls, texts or email for decisions? When will you update me? Who can help if you are in a showing? How do I flag a deadline that needs attention today?” Put the agreed plan in writing.
3. Contact the supervising broker if the problem continues
Tell the broker what has happened without guessing at the agent's motives. Provide dates, message copies, the property address and any approaching contract deadline. Ask for a named person to take responsibility for the next action.
You might ask the broker to arrange coverage, clarify the agent's responsibilities or discuss assigning another agent within the same brokerage. Do not assume that a complaint automatically transfers your agreement or changes the purchase contract.
4. Read your agreement before changing brokerages
Your listing agreement or buyer agreement may be with the brokerage rather than only the individual agent. Review its expiration date, exclusivity, termination provisions, compensation and any obligations that continue after it ends.
Ask the broker what a release would cover, when it would take effect and whether any fee or continuing obligation remains. If you agree to a release or amendment, obtain it in writing and keep a signed copy.
Kansas law prohibits licensees from inducing someone to break an agency or transaction-brokerage agreement. Its rules also address existing exclusive relationships. See Kansas's written brokerage-agreement statute. An unanswered message does not by itself establish that you can leave without further obligations.
5. Keep your home contract separate from your agent agreement
If you already have a purchase or sale under contract, changing agents does not automatically cancel that contract or extend its deadlines. Ask who will handle pending inspections, repair negotiations, financing requests and closing arrangements while you resolve the communication problem.
Speak with a Kansas real estate attorney if you cannot obtain help before a deadline, are unsure what a termination clause permits, or have a dispute about compensation or earnest money. Do not sign a cancellation or stop performing your contract based solely on this general guide.
When should you consider a formal complaint?
If you believe a Kansas licensee has violated real estate laws or regulations, review the Kansas Real Estate Commission's complaint instructions. Explain the conduct and provide supporting records. A slow response and a legal violation are not automatically the same thing.
Keep the complaint process separate from resolving your current transaction. Ask the broker and, when necessary, your attorney what action is needed now; filing a complaint is not a substitute for meeting a contract deadline or obtaining a written release.
What should you ask your next agent?
Before choosing someone else, ask about their contact method, update schedule, backup coverage and handling of urgent decisions. Compare the services and compensation in the written agreement. Our Wichita buyer-agent guide explains the main representation and agreement questions.
If you want to discuss Urban Cool Homes's services, contact the team. Tell us if you already have an agreement so its terms can be addressed before any new engagement.
